Customer service is responsive, but cannot correct the faulty part issue. SAFETY WARNING!
Do not use before sure part is working or replaced.
Powersmart is Acme, trying out defective merchandise on cartoons.
TWO BIG ISSUES
- Waited 40 minutes on the phone for service.
- Controllers on back order since May. No estimated date of arrival. Not under warranty. No known price.
This company is a nightmare teetering on the brink of bankruptcy.
At this time your platform to me is very simple to navigate through finding your parts and accessories that you sell keep up the good work
My power smart self-propelled mower arrived in a box I put it together, put oil in. It started it up and it smoked like a mosquito fogger first start every start. I called Walmart Walmart told me to just keep using it. It’ll probably see in and start working and buy a year later the mower is smoking like a furnace and using oil I contacted power smart they had no place in my area for me to send my mower so I had to take it to someplace to repair it in my area and pay for the repairs out of my pocket to find out that the motor is junk, after I picked it up and had to pay the bill out of my own pocket to find out that my unit is total junk. I contacted power smart to let them know they didn’t contacted me and told me they were going to replace the unit in 3 to 5 days ,eight days later I contact power smart and now they’re telling me they had a problem and a glitch in your system and now it’s gonna even be more time to get my replacement and I still have never received the money that they owe me .I can’t wait to get my new junkie piece of **** more so this one I’ll probably be the same problem so if you want to buy these mowers, you better say a good prayer you’re gonna need it. Customer service sucks and so does the product. they say that power smart is out of Illinois, but I’m thinking more like Chinese **** good luck people your gonna need it. I’m 66 years old and never dealt with such a shaky, shabby unprofessional company in my whole life. I would not recommend this product or any of their products to anybody.
Finding the right inverter generator for me was simple with Powersmart and their product line. Messaging and tracking my package in route was a breeze and arrived in perfect shape! Highly recommend and i will be ordering again!
Most likely a return customer for sure thanks for the great price
the db8618c mower did not have a mulch door as promised on the website. so send me one
Easy ordering put my info in placed order had the generator two days later
What can I say, easy to order, it shipped quickly and got here just a few days after order placement. Packaged well, everything came intact.
Bought their defective mower online from home depot. Tried to access warranty service, repeatedly provided the information requested from the receipt that home depot gave. They continue to deny the warranty.
Thank you, this mower has been a back saver for me. It has all the power and construction as a commercial power mower. I'm quite happy with it and would recommend it to anyone looking to perches a quality lawn mower.
I bought my PowerSmart SnowBlower in 2025. It works great but because of the size of my property I needed a second battery in February, 2025. I got the battery & it died in December 2025. Since then I have been trying to find a battery but have had no luck.
On July 25, 2026 I emailed PowerSmart & was told the 80Volt battery will not be back in stock until the end of September 2026.
What I don't understand is the 80 volt battery is the main power source for their heavy duty machines like their snowblower & lawnmowers but they don't have them in stock. Maybe I should have gone with a gas powered machine
I took it of teh box got it together filled it wit gas, Oil and ready to go. Snowing very exited and started the engine with no problem start to move sudenly the Boom sound and found out No safety pin holding the Blades with the metal rod that holds the blades turn out to be someone forget the safety pin to put them to gether as I found One extra on a small bag and not enough to use it again. They forget to double check before packing it. Horrible experince and could not get it to work as no one will fix it because of the parts missing. Any idea from anyone were to go to get it fixed will be apprtiated. Boston, MA.
I hit one rock that stopped the mower now it doesn't wanna run for nothing
I would give a 0 if possible.
Its been such a frustrating exchange with Powersmart support.
Its been 2 months since I have had an issue, and the first service office you suggested no longer services any powersmart lawnmowers cuz they haven't been paid previous dues, and the second one picked up my phone once, and hasn't pickup it up ever since.
Can a customer be treated with the same ease when he bought the device, when he is trying to get the service too?
Its been two months now. I had to borrow my friends lawnmower twice.
Do you know how frustrating this is?
And to top it off, you guys don't pick up phones.
Absolutely—my shopping experience with your store has been great. The ordering process was simple, the product details were clear, and checkout was fast. Shipping was on time, and the mower arrived in excellent condition. I appreciated the regular updates throughout the delivery process. Overall, it was a smooth and reliable experience, and I’d be happy to shop here again.