I have had a 22" mower for less than one year. When I found a problem I was told to take it to an independent shop for analysis and Powersmart would reimburse me for it. After denying my claim they also reversed their commitment to reimburse me.
If you have a warranty issue with a mower do not bother contacting them, just use it and when it dies buy a respected brand like S###l or H###a.
Will not shop with your company . If you can not stand behind your product then you don't belong in business
Your whole experience is a nightmare, no one responds to emails and wait times are absurd..> regularly over 30 min . Im out 700 for 2 unusable mowers from you and I have been contacting you regularly since delivery; pictures,emails etc
Very slow shipping. Mine was FedEx and delivered 3 days late. I paid extra for the insurance and was a complete waste of money.
Recently purchased the power smart 170cc self propelled mower. This mower runs great and very powerful. Would highly recommend
Do not buy this brand of lawnmower from this company, especially if you live in Broward County, Fl. There isn't a service center within 100 miles. The engine is from Vietnam and no one will work on it. Used it 3 times before white smoke emerged and engine stalled. Even if you are still under warranty, you have to pay for any repairs and hopefully get reimbursed. Your wait time according to the answering recording is less than five minutes, they say. It's really NO LESS than five minutes, more like an hour and 5 minutes. Personalities of the reps are like the products they sell, poor.
I did a good bit of research and ultimately decided on the powersmart and to order from them directly. The experience was easy and seamless and delivery was prompt.
It was a breeze ordering from the website, and delivery was quick.
Do NOT buy any equipment from this company. The worst customer service I have experienced. They ask you 10 times for the same information stating they didn't receive it. Lawn mower worked 3 times before white smoke emerged and stalled and couldn't restart. Oil level was as instructed with the right oil weight. I sent photo after photo, downloaded receipt, model number serial number and they keep saying they need the model number. Worst company to deal with. Wait time, under 5 min. Lmao, how about 20min wait.
I hate the mower. The self propelled goes so fast you have to run to keep up. Taking it to the landfill. It’s brand new used 5 minutes. No one has tried to help
I have moved to Italy and my lawnmower came with me. Easy start height adjustment all I do is guide it and the job is done. I am extremely satisfied with this product.
First time I used it the back plastic fell off. The third time I used it the belt came if for the self propelled part. 1 year later the bottom cover for the belt over the blade hangs down. I can not get the cover to stay on. Belt won't stay on . Only had it for one year and have tried to repair it many times
I purchased my lawnmower less than a year ago yesterday I noticed that the self propelled feature stopped working. After about 30 minutes of filling up the tank a second time the mower no longer would remain started. I could understand if it was just mine however the same issue happened with my family members that has the same mower.
Site is very easy to navigate and item is exactly as listed
Great company. I will order again prices are great