Hello,
Thank you for your message, and we’re very sorry for the inconvenience you’ve experienced regarding the missing tension spring (Part No. 303130325).
We would like to inform you that this part is currently in stock. We sincerely apologize for the delay you previously encountered in getting this resolved.
We want to make this right for you as quickly as possible. Please contact our support team with your order details, and we will arrange immediate shipment of the part to you.
Thank you for your patience and for bringing this to our attention—we appreciate the opportunity to resolve this for you.
Best regards,
PowerSmart Support Team